The fastest way to reach us is the support form at /support. You can also email [email protected] or call +1 602-812-6937, 9:00 a.m. to 5:00 p.m. US Eastern, Monday to Friday.
The support form
The form asks for:
- Your Name and Your Email, so we can reply.
- Related domain(s), the domain names your question is about. Separate several with commas.
- How can we help?, a description of the problem.
When you select Submit Request, we email you a confirmation with a case reference. To add details later, reply to that email. We aim to respond within 24 hours.
Some pages in your account open the form with details already filled in. For example, a failed inbound transfer and a domain that needs restoring from redemption both link straight to it.
Email and phone
- Email: [email protected]. Email is handy when you want to attach a screenshot.
- Phone: +1 602-812-6937, 9:00 a.m. to 5:00 p.m. US Eastern, Monday to Friday.
What to include
A little detail up front saves a round of questions:
- The domain name, spelled exactly.
- What you were trying to do, such as renewing, transferring or changing nameservers.
- What you saw, including the exact wording of any error message.
- Roughly when it happened.
- If you have an account, the email address you sign in with, so we can find it.
Never send us your password or a full card number. We don't need either to help you.
Reporting abuse
To report phishing, malware or other abuse involving a domain we register, use the abuse form at /abuse or email [email protected]. See Reporting abuse for what to include.