Help Center
Guides and answers for registering, transferring, and managing your domains.
Featured
How auto-renew works
When auto-renew runs, what it charges, and what happens if a renewal can't be paid.
How to get help
Reach us by the support form, email or phone, and what to include so we can help quickly.
Transfer a domain to OrbitFour
Move a domain from another registrar: what you need, how long it takes, and what it costs.
What happens when a domain expires
The stages after expiry, the reminders we send, and how long you have to renew.
Getting help
Finding and buying
Renewals and expiry
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How auto-renew worksWhen auto-renew runs, what it charges, and what happens if a renewal can't be paid.
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What happens when a domain expiresThe stages after expiry, the reminders we send, and how long you have to renew.
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Restoring a domain in redemptionHow to recover a domain after the renewal window closes, and what a restore costs.
Transfers
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Transfer a domain to OrbitFourMove a domain from another registrar: what you need, how long it takes, and what it costs.
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My transfer failed: retryingWhy a transfer fails, how to retry it, and when we refund it instead.
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Transferring a domain awayHow to move a domain to another registrar: unlock it, get the auth code, approve the request.
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Domain lock vs. the 60-day transfer lockThe lock you control and the ICANN 60-day restriction you can't, and why a transfer may be blocked.
DNS and nameservers
Domain settings
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WHOIS privacyWhat WHOIS privacy hides, what stays public, and the extensions that don't allow it.
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Verify your registrant emailWhy ICANN requires it, how long you have, and how to resend the verification email.
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Keeping your WHOIS data accurateYour duty to keep contact details current, the yearly reminder, and how to report inaccurate data.
Billing
Policies
Can't find what you need? Contact support.